Privacy Policy
Your privacy matters to us at DragonCore-PH
Information We Collect
At DragonCore-PH, we collect various types of information to provide and improve our machine learning and blockchain analytics services. This information helps us deliver personalized educational content and maintain the security of our platform.
Personal Information
- Contact details including name, email address, phone number, and mailing address
- Professional information such as job title, company name, and industry experience
- Educational background and technical skill assessments
- Payment information processed securely through third-party payment processors
- Identity verification documents as required by Malaysian regulations
Usage and Technical Data
We automatically collect technical information when you interact with our platform, including IP addresses, browser types, device information, and usage patterns. This data helps us understand how our services are used and identify areas for improvement.
How We Use Your Information
Your information serves multiple purposes in delivering our educational services and maintaining platform functionality. We process this data lawfully under Malaysian Personal Data Protection Act 2010 and international privacy standards.
- Providing access to learning programs, student project platforms, and remote learning resources
- Personalizing educational content based on your skill level and learning preferences
- Communicating important updates about courses, technical developments, and platform changes
- Processing payments and managing subscription services securely
- Analyzing platform usage to improve user experience and develop new features
- Ensuring compliance with Malaysian financial services regulations and anti-money laundering requirements
Important: We never use your personal information to make unrealistic promises about financial returns or guaranteed employment outcomes. Our focus remains on educational value and skill development.
Information Sharing and Disclosure
We maintain strict controls over how your information is shared. DragonCore-PH does not sell personal information to third parties for marketing purposes.
Authorized Third Parties
We may share information with trusted service providers who assist in platform operations:
- Payment processors for secure transaction handling
- Cloud hosting services for data storage and platform delivery
- Analytics providers to understand user engagement and platform performance
- Customer support tools to provide timely assistance
Legal Requirements
We may disclose information when required by Malaysian law, court orders, or regulatory investigations. In such cases, we will provide notice unless legally prohibited from doing so.
Data Security Measures
Protecting your information is fundamental to our operations. We implement comprehensive security measures aligned with Malaysian cybersecurity guidelines and international best practices.
- End-to-end encryption for data transmission and storage
- Multi-factor authentication for account access
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy protocols
- Secure data centers with physical and digital access controls
- Incident response procedures for potential security breaches
While we maintain robust security measures, no online platform can guarantee absolute security. We encourage users to maintain strong passwords and report suspicious account activity immediately.
Your Privacy Rights
Under Malaysian Personal Data Protection Act 2010, you have specific rights regarding your personal information. We respect these rights and provide clear procedures for exercising them.
Access and Correction
You can request access to your personal information and correct any inaccuracies. We will respond to valid requests within 21 days as required by Malaysian law.
Data Portability and Deletion
- Request copies of your data in a structured, commonly used format
- Request deletion of your personal information, subject to legal retention requirements
- Withdraw consent for specific data processing activities
- Object to certain types of data processing
To exercise these rights, contact our Data Protection Officer using the information provided at the end of this policy. We may require identity verification to process your request.
Data Retention and International Transfers
We retain personal information only as long as necessary for the purposes outlined in this policy and to comply with legal obligations.
Retention Periods
- Account information: Retained while your account remains active plus 7 years
- Payment records: 7 years as required by Malaysian financial regulations
- Learning progress data: 3 years after course completion
- Communication records: 2 years for customer service purposes
Cross-Border Data Transfers
Some of our service providers operate internationally. When we transfer data outside Malaysia, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.
Updates to This Policy
We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notifications and prominent website notices.
We encourage you to review this policy periodically. Your continued use of DragonCore-PH services after policy updates constitutes acceptance of the revised terms.
Previous versions of this policy are available upon request for your reference and comparison.
Privacy Questions and Contact Information
For privacy-related inquiries, data subject requests, or concerns about how we handle your information, please contact us:
Email: info@dragoncore-ph.com
Phone: +60356360306
Address: 12, Jalan Hulubalang 1, Taman Ungku Tun Aminah, Skudai, 81300, Johor Bahru, Johor, Malaysia
Our Data Protection Officer will respond to your inquiry within 21 days in accordance with Malaysian privacy regulations.